EMPLOYEE & TEAM TRAINING SERVICES

Getting Started as a New Leader
Equips new leaders with the knowledge and skills they need to confront the challenges associated with novice leadership, preparing them to manage a productive and results-oriented team. They will learn how to focus their time and efforts on tasks that are most important to the organization’s success and learn various approaches that will accelerate their ability to achieve results through others.

Change Management
Focuses on the leader’s crucial role in effectively leading change initiatives in the workplace. Participants learn how to introduce change and lead discussions with employees to explore how best to implement various changes. They also learn to help others overcome their resistance to change, thus minimizing the potentially negative effects on morale, processes, and productivity.

Building Trust
Explores how to avoid barriers to trust and how to take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

Coaching
Focuses on providing timely guidance and feedback to help others strengthen specific knowledge and skills needed to accomplish a task, solve a problem, or reach higher levels of performance.

Performance Management
Communicates the need for change in a way that inspires commitment. Leaders who manage others must communicate goals, keep performance on track, and approach evaluation and improvement opportunities in a manner that sustains morale, commitment, and trust.

Fundamentals for First-Line Supervisors
Covers the supervisory basics, which include the role of the supervisor, communication skills, motivation and performance, building trust, and conflict management.

Conflict Management
Teaches employees how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic. Participants will learn techniques for dealing with differing ideas, interests, or perceptions and will understand the true cost of conflict to an organization.

Communication Skills
Equips employees with the skills they need to communicate clearly and convey information through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Training Others
Gives employees the skills they need to effectively help others prepare for new tasks and responsibilities. The course will also help build employee commitment to and understanding of the importance of training to your organization.

Stress Management
Focuses on how to balance the urgent demands of work life and personal life to help avoid the peaks and valleys of productivity caused by high levels of stress.

Team Effectiveness
Expands team involvement, commitment and leadership responsibility, as well as equipping teams with the skills they need to deliver services or products timely and consistently.

Customer Focus
Helps employees develop and sustain productive customer relationships by making customers’ needs a primary focus of their actions.

Myers-Briggs Type Indicator (MBTI)
Used for personal growth and development, as well as team development, the MBTI offers a validated system of understanding and leveraging the uniquely valuable contributions offered by each of the different personality types and the diverse ways they perceive the world, process information, and make decisions.