HUMAN RESOURCES SERVICES
Comprehensive Hiring Services
With expert consultants skilled in assessment, process development,
job and task analysis, recruitment and other hiring-related functions,
MCC Business & Learning Solutions can develop and implement a
comprehensive hiring process for your organization.
Leadership Development
Getting Started as a New Leader
Equips new leaders with the knowledge and skills they need to confront
the challenges associated with novice leadership, preparing them to
manage a productive and results-oriented team. They will learn how to
focus their time and efforts on tasks that are most important to the
organization’s success and learn various approaches that will accelerate
their ability to achieve results through others.
Change Management
Focuses on the leader’s crucial role in effectively leading change
initiatives in the workplace. Participants learn how to introduce
change and lead discussions with employees to explore how best to
implement various changes. They also learn to help others overcome
their resistance to change, thus minimizing the potentially negative
effects on morale, processes, and productivity.
Building Trust
Explores how to avoid barriers to trust and how to take action to
create an environment in which people take risks, identify and solve
problems, and work together to create and sustain high levels of trust.
Coaching
Focuses on providing timely guidance and feedback to help others
strengthen specific knowledge and skills needed to accomplish a task,
solve a problem, or reach higher levels of performance.
Performance Management
Communicates the need for change in
a way that inspires commitment. Leaders who manage others must
communicate goals, keep performance on track, and approach evaluation
and improvement opportunities in a manner that sustains morale,
commitment, and trust.
Fundamentals for First-Line Supervisors
Covers the supervisory basics, which include the role of the supervisor,
communication skills, motivation and
performance, building trust,
and conflict management.
Conflict Management
Teaches employees how to recognize that a
conflict is escalating and minimize damage by using the most appropriate
resolution tactic. Participants will learn techniques for dealing with
differing ideas, interests, or perceptions and will understand the true
cost of conflict to an organization.
Training Others
Gives employees the skills they need to
effectively help others prepare for new tasks and responsibilities.
The course will also help build employee commitment to and understanding
of the importance of training to your organization.
Professional Development
Conflict Management
Teaches employees how to recognize that a conflict
is escalating and minimize damage by using the most appropriate resolution
tactic. Participants will learn techniques for dealing with differing ideas,
interests, or perceptions and will understand the true cost of conflict to
an organization.
Communication Skills
Equips employees with the skills they need to communicate clearly and
convey information through a variety of media to individuals or groups
in a manner that engages the audience and helps them understand and retain
the message.
Stress Management
Focuses on how to balance the urgent demands of
work life and personal life to help avoid the peaks and valleys of
productivity caused by high levels of stress.
Team Effectiveness
Expands team involvement, commitment and
leadership responsibility, as well as equipping teams with the skills
they need to deliver services or products timely and consistently.
Customer Focus
Helps employees develop and sustain productive
customer relationships by making customers’ needs a primary focus of their
actions.
Myers-Briggs Type Indicator (MBTI)
Used for personal growth and development, as well as team development,
the MBTI offers a validated system of understanding and leveraging the
uniquely valuable contributions offered by each of the different personality
types and the diverse ways they perceive the world, process information,
and make decisions.